"VM Report has been instrumental in helping us study call volume metrics and user behavior. This robust reporting tool delivers accurate data allowing us to determine if we are adequately staffed in secretarial and reception areas, thus helping us fine tune our level of service to our stakeholders."

Need to know why your direct reports don't answer your call? Isaso offers VMReport for Cisco IPT environments. Specified users can check all aspects of the call legs - including what an end user was doing when a particular call came through. Put an end to excuses like "I was on the phone with a hot prospect" by delivering a report to the end user showing you know exactly what call they were fielding. More details coming soon, including screen shots and user testimonials. Please contact Isaso for more information, a demonstration, or to arrange a 15 day trial.